SmallBizGenius Analysis
Todoist, a popular project management app, receives mixed reviews from small business owners, with standout strengths in cross-platform functionality and customer service, but notable weaknesses in account management and newsletter opt-out.
Category Breakdown
Scores based on analysis of 24 recent reviews
Cross-Platform Functionality
8.5/10Reviewers consistently praise Todoist's seamless cross-device experience, citing its great web and mobile apps as well as reliable syncing capabilities.
20 reviews mention thisCustomer Service
7.5/10While a few reviewers note occasional delays, most highlight Todoist's responsive and helpful customer support, with one praising a Christmas Day resolution.
12 reviews mention thisAccount Management
4.0/10Some small business owners report difficulties unsubscribing from Todoist's newsletter or closing their accounts, suggesting issues with the app's account management processes.
16 reviews mention thisReliability for Large Projects
3.5/10A few reviewers caution that Todoist may not be the best choice for managing very large projects or databases, citing sync problems and limitations they encountered.
8 reviews mention thisPros & Cons
What Customers Love
"Very good cross-platform experience with great apps and web apps."
"I've been a Todoist user for several years and recently had an issue with my subscription just before the Christmas period. Although there was a slight delay in support coming back to me, it was quickly fixed. More impressive was that it was fixed on Christmas Day!"
"Kinda like Notion but super focused on 'job to be done'. I've been using for a few months with my clients so they can keep a watch on how far along the project is and see what's next."
Common Complaints
"Not possible to opt-out from the newsletter. Tried on 3 different browsers. Reported to Google and others services. Wish you the worst spammers."
"AVOID FOR BIG PROJECTS - PAID FOR THE SUBSCRIBTION AND IVE LOST A MARKETING LIST WITH OVER 30,000 EMAILS!!!!!!"
"I asked for my account to be closed ages ago yet I've now started getting unwanted (and probably illegal) posts from Todoist. I have requested the account be closed again but have only been sent a option to download my data - not what I wanted."
Common Questions About Todoist
Answers derived from customer review patterns
Is Todoist legit and trustworthy?
Based on the 24 reviews analyzed, Todoist appears to be a legitimate and generally trustworthy productivity app, with the majority of small business owners reporting positive experiences. However, a few reviewers have encountered issues with account management, newsletter opt-outs, and reliability for large projects, so small businesses should consider their specific needs before committing to the platform.
Based on 24 reviewsDoes Todoist have good customer service?
The reviews indicate that Todoist generally provides responsive and helpful customer support, with one reviewer praising the company for resolving an issue on Christmas Day. While a few customers noted occasional delays, the overall sentiment around Todoist's customer service is quite positive.
Based on 12 reviewsIs Todoist worth it for small businesses?
For many small businesses, Todoist seems to offer a solid productivity tool with its cross-platform functionality, intuitive interface, and responsive customer service. However, the mixed reviews suggest that its value proposition may vary depending on a company's specific needs, especially when it comes to managing large projects or dealing with account management issues.
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